MEDICAL/DENTAL COLLECTION SERVICE
“Get your past due receivables collected by us,
after your patients have already availed your qualitative
dental or medical services.”
DigiDMS has consistently achieved its goal in being one of
the best and trustworthy full service receivable agencies
from the day of its business inception and on the basis of
its wisdom and principals. DigiDMS delivers exclusive and
quick collection services to a wide range of clients.
“A united team approach is the reason of the
company’s success “
THE COLLECTOR’S TEAM
The team of collectors is divided in to various teams.
Each team is allotted particular medical areas like:
Cardiology, Anesthesia, Fertility, Pain management,
Radiology, Pediatrics, etc.
The collectors of each team consist of junior and senior
collectors. These collectors communicate between the day
and the evening queues. If a collector is not able to
reach a debtor in the day time, the debtor is
automatically shifted to the evening queue and vice versa.
This process is persistently maintained till the debtor is
reached. All the team members are well versed and
knowledgeable in all the medical and dental related
terminologies. They are also updated in FDCPA, HIPPA, and
state, Federal and Local collection statutes.
ABOUT PATIENT DATA MANAGEMENT
Data is accepted by us in a range of formats like
electronic download, U.S. Mail, word file format, Email,
PDF, Fax and Excel. First we enter the patient data in to
our collection software system. The moment we know the
list of patients who are included under collections, we
begin our collection process.
THE STEP BY STEP COLLECTION PROCESS
We begin by first mailing a letter to the patient.
Through this letter the patient is informed that he or she
has been listed under the collections section for unpaid
medical/dental bills. The process is repeated with a
series of similar letters that are mailed on regular
basis. These letters are accompanied by telephone calls
with simultaneous implementation. Regular reports are
generated to the credit bureaus, the DMV, skip tracers and
also internet searches free of any obligations.
In case of situations where our collection efforts have
failed due to absence of action from the patient’s side, a
decision of legal recovery is taken up where the account
is reviewed by an attorney. Action will only be taken
after the approval of the patient if the litigation
becomes warranted. Separate collection attorneys will be
designated for representation in various states. As a
result we have an optimum network of attorneys to execute
qualitative services.
